Special Project Shipping PolicyUpdated 8 months ago
At A Ma Maniére, we strive to provide a seamless shipping experience for our valued customers. All orders are shipped exclusively via FedEx, catering to both domestic and international destinations. Please note that we do not offer in-store pickup, and unfortunately, we are unable to accept orders addressed to PO boxes, APO, or FPO addresses.
For any inquiries regarding FedEx services, you can easily reach FedEx Customer Service by calling 1.800.463.3339. Your order's processing time is crucial to us, and we aim to ship all orders within 5 business days.
Please allow up to 10 business days for your order to be processed and shipped. During periods of high order volume or holidays, shipping and processing times may be extended. Delivery times are estimates and are not guaranteed.
In some cases, it may take up to 30 days to receive an ordered item due to weather-related delays, carrier limitations, or other events outside of our control. In such cases, customers may receive a partial refund for the shipping delay.
In adherence to our commitment to transparency, we currently do not provide expedited shipping or processing services. If you have any concerns regarding missing items or tracking information, please don't hesitate to contact us at [email protected].
Ensuring the accuracy of your shipping address is essential, as we are unable to alter shipping addresses post-order to maintain security and customer protection. However, you have the option to schedule a pickup at a FedEx holding location or reschedule a delivery date via the FedEx Delivery Manager service.
In the unfortunate event of lost, stolen, or damaged packages, please notify us promptly within 24 hours of delivery at [email protected] so that we may initiate a claim with the carrier. For your convenience, we recommend utilizing the FedEx Delivery Manager service if you anticipate being unavailable during delivery to prevent any potential issues. If your package experiences a delay with FedEx and remains stuck in transit at the same location for over 3 days, please contact our customer service team as soon as possible so that we may assist you in opening a claim on your package.
Your satisfaction is our priority, and we appreciate your trust in us as we work to resolve any issues efficiently. Should any issues arise with your order, please promptly contact our dedicated customer service team at [email protected] within 24 hours of delivery. Your timely communication is crucial, as failure to do so may impact the resolution process. While we strive to address any concerns promptly, please be aware that filing a claim with FedEx does not guarantee reimbursement, particularly if FedEx confirms proper delivery to the correct address.